Jamf experienced a major incident on February 14, 2025 affecting Data Policy and Notifications and 1 more component, lasting 4h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Data PolicyNotificationsReporting
Update timeline
- investigating Feb 14, 2025, 11:22 AM UTC
We are currently investigated an issue where devices are being treated as Roaming whilst in the Domestic zone. This is prevents the device from using Cellular data and sends out email alerts to the Admin and User.
- monitoring Feb 14, 2025, 12:49 PM UTC
Fix has been deployed, for immediate resolution you can either : - Open the Jamf Trust app and pull down from the top to trigger a Status Update - Switch interfaces i.e. from Cellular to Wi-Fi and back The root cause has been identified and measures have taken place to prevent it from reoccurring
- resolved Feb 14, 2025, 03:57 PM UTC
Issue is now resolved