Jama Software experienced a major incident on August 25, 2025 affecting Connect, lasting 1h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 25, 2025, 07:42 AM UTC
We are investigating reports of customers unable to access Jama Connect. Our engineering team has been notified of the issues and is working towards a solution. As we continue to monitor and resolve the issue, we will keep this site up-to-date with the latest information. We apologize for this interruption.
- investigating Aug 25, 2025, 08:11 AM UTC
The Jama Software engineering team is continuing to investigate the root cause of the ongoing outage issue.
- identified Aug 25, 2025, 08:31 AM UTC
We have identified the source of the issue and are working to resolve it.
- identified Aug 25, 2025, 08:32 AM UTC
We have identified the source of the issue and are working to resolve it.
- monitoring Aug 25, 2025, 08:42 AM UTC
We have implemented a fix for the issues and are monitoring the results.
- resolved Aug 25, 2025, 08:52 AM UTC
The Jama Software engineering team has identified and resolved the issue. We will continue to monitor the situation but expect no further disruptions.