Jama Software experienced a minor incident on April 30, 2026 affecting Connect, lasting 1h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 30, 2026, 11:52 AM UTC
Some customers have reported degradation to the performance of their Jama Connect instance. Our team has been notified and is investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.
- investigating Apr 30, 2026, 12:24 PM UTC
The Jama Software engineering team is continuing to investigate the root cause of the ongoing performance degradation issue.
- monitoring Apr 30, 2026, 12:49 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 30, 2026, 12:49 PM UTC
We have implemented a fix for the issues and are monitoring the results.
- monitoring Apr 30, 2026, 12:50 PM UTC
We have implemented a fix for the issues and are monitoring the results.
- resolved Apr 30, 2026, 01:33 PM UTC
The Jama Software engineering team has identified and resolved the performance degradation issue. We will continue to monitor the situation but expect no further disruptions.