Jama Software incident

login errors reported for some customers using SSO SAML

Major Resolved View vendor source →

Jama Software experienced a major incident on July 6, 2021, lasting 1h 58m. The incident has been resolved; the full update timeline is below.

Started
Jul 06, 2021, 02:02 PM UTC
Resolved
Jul 06, 2021, 04:00 PM UTC
Duration
1h 58m
Detected by Pingoru
Jul 06, 2021, 02:02 PM UTC

Update timeline

  1. investigating Jul 06, 2021, 02:02 PM UTC

    Customers have reported issues trying to access Jama Connect via SSO SAML. Our team is aware of the issues and are looking into it further. If you are not using SSO SAML to log in to Jama Connect, you should not expect any changes. We will keep this site up-to-date with the latest information. We apologize for this interruption.

  2. investigating Jul 06, 2021, 02:02 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 06, 2021, 03:38 PM UTC

    Access has been restored

  4. monitoring Jul 06, 2021, 03:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 06, 2021, 04:00 PM UTC

    This incident has been resolved.