Jama Software experienced a minor incident on July 26, 2021 affecting Connect and Connect, lasting 5h 20m. The incident has been resolved; the full update timeline is below.
Affected components
ConnectConnect
Update timeline
- investigating Jul 26, 2021, 08:26 PM UTC
Some customers have reported degradation to the performance of their Jama Connect account. Our team has been notified and are investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.
- investigating Jul 26, 2021, 08:36 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 26, 2021, 09:56 PM UTC
Service has been restored. We are continuing to monitor the event.
- resolved Jul 27, 2021, 01:47 AM UTC
This incident has been resolved.