Jama Software incident

Login errors reported for some customers using SSO SAML

Jama Software experienced a critical incident on September 8, 2021, lasting 41m. The incident has been resolved; the full update timeline is below.

Started: Sep 08, 2021, 05:47 PM UTC
Resolved: Sep 08, 2021, 06:28 PM UTC
Duration: 41m
Detected by Pingoru: Sep 08, 2021, 05:47 PM UTC

Update timeline

investigating Sep 08, 2021, 05:47 PM UTC

Customers have reported issues trying to access Jama Connect via SSO SAML. Our team is aware of the issues and are looking into it further. If you are not using SSO SAML to log in to Jama Connect, you should not expect any changes. We will keep this site up-to-date with the latest information. We apologize for this interruption.
resolved Sep 08, 2021, 06:28 PM UTC

The issue with the SAML service has been resolved by our engineers.