Jama Software incident

AWS Connectivity Issues - Oregon and Northern California

Critical Resolved View vendor source →

Jama Software experienced a critical incident on December 15, 2021 affecting Connect, lasting 4m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2021, 04:15 PM UTC
Resolved
Dec 15, 2021, 04:19 PM UTC
Duration
4m
Detected by Pingoru
Dec 15, 2021, 04:15 PM UTC

Affected components

Connect

Update timeline

  1. identified Dec 15, 2021, 04:15 PM UTC

    North American customer instances of Jama Connect are impacted by the AWS outages in Oregon and Northern California.

  2. identified Dec 15, 2021, 04:18 PM UTC

    AWS has identified the root cause of this issue and observed improvements in internet connectivity. More information can be found on their status page: https://status.aws.amazon.com/

  3. resolved Dec 15, 2021, 04:19 PM UTC

    This incident has been resolved.