Jama Software incident

Login errors reported for some customers using SSL SAML.

Major Resolved View vendor source →

Jama Software experienced a major incident on January 18, 2023, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Jan 18, 2023, 05:51 PM UTC
Resolved
Jan 18, 2023, 06:14 PM UTC
Duration
23m
Detected by Pingoru
Jan 18, 2023, 05:51 PM UTC

Update timeline

  1. investigating Jan 18, 2023, 05:51 PM UTC

    Customers have reported issues trying to access Jama Connect via SSO SAML. Our team is aware of the issue and is investigating further. If you have already worked with Jama Software Support to migrate authentication to Auth0, or if you are not using SSO SAML to log into Jama Connect, you should not expect any interruption in service. We will keep this site up-to-date with the latest information. We apologize for this interruption

  2. identified Jan 18, 2023, 06:00 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 18, 2023, 06:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 18, 2023, 06:14 PM UTC

    This incident has been resolved.