Jama Software experienced a minor incident on March 13, 2023, lasting 1h 1m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Mar 13, 2023, 03:59 PM UTC
Some customers have reported degradation in login service in all our instances. Our team has been notified and is investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.
- investigating Mar 13, 2023, 04:04 PM UTC
We are continuing to investigate this issue.
- identified Mar 13, 2023, 04:18 PM UTC
We have identified the source of the issue and are working to resolve it.
- resolved Mar 13, 2023, 05:00 PM UTC
The Jama Software engineering team has identified and resolved the performance degradation issue. We will continue to monitor the situation but expect no further disruptions.