Jama Software experienced a minor incident on April 4, 2023 affecting Connect, lasting 2h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Connect
Update timeline
- investigating Apr 04, 2023, 06:14 PM UTC
Some customers have reported degradation to the performance of their Jama Connect instance. Our team has been notified and is investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.
- investigating Apr 04, 2023, 06:45 PM UTC
We are continuing to investigate this issue.
- investigating Apr 04, 2023, 07:17 PM UTC
We are continuing to investigate this issue.
- investigating Apr 04, 2023, 07:53 PM UTC
We are continuing to investigate this issue.
- monitoring Apr 04, 2023, 08:38 PM UTC
We have implemented a fix for the issues and are monitoring the results.
- resolved Apr 04, 2023, 09:03 PM UTC
This incident has been resolved.