Jama Software experienced a minor incident on May 1, 2023 affecting Connect, lasting 2h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Connect
Update timeline
- investigating May 01, 2023, 04:28 PM UTC
Some customers have reported degradation to the performance of their Jama Connect instance. Our team has been notified and is investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.
- identified May 01, 2023, 05:39 PM UTC
The issue has been identified and a fix is being implemented, we will keep monitoring and post any additional information.
- monitoring May 01, 2023, 05:54 PM UTC
A fix has been implemented and we are monitoring results.
- resolved May 01, 2023, 06:50 PM UTC
This incident has been resolved.