Jama Software incident

Login errors reported for some customers using SSO SAML

Minor Resolved View vendor source →

Jama Software experienced a minor incident on May 2, 2023, lasting 2h 37m. The incident has been resolved; the full update timeline is below.

Started
May 02, 2023, 07:37 PM UTC
Resolved
May 02, 2023, 10:15 PM UTC
Duration
2h 37m
Detected by Pingoru
May 02, 2023, 07:37 PM UTC

Update timeline

  1. investigating May 02, 2023, 07:37 PM UTC

    Customers have reported issues trying to access Jama Connect via SSO SAML. Our team is aware of the issue and is investigating further. If you are not using SSO SAML to log into Jama Connect, you should not expect any interruption in service. We will keep this site up-to-date with the latest information. We apologize for this interruption

  2. investigating May 02, 2023, 07:49 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 02, 2023, 08:10 PM UTC

    We are continuing to investigate this issue.

  4. investigating May 02, 2023, 08:52 PM UTC

    We are continuing to investigate this issue.

  5. investigating May 02, 2023, 09:19 PM UTC

    We are continuing to investigate this issue.

  6. investigating May 02, 2023, 09:37 PM UTC

    We are continuing to investigate this issue.

  7. identified May 02, 2023, 09:46 PM UTC

    We've identified a possible workaround and working to restore SAML service

  8. monitoring May 02, 2023, 09:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  9. resolved May 02, 2023, 10:15 PM UTC

    This incident has been resolved.