Jama Software experienced a minor incident on December 14, 2023 affecting Connect, lasting 1h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Connect
Update timeline
- investigating Dec 14, 2023, 11:38 AM UTC
Some customers have reported degradation to the performance of their Jama Connect instance. Our team has been notified and is investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.
- identified Dec 14, 2023, 12:23 PM UTC
We have identified the source of the issue and are working to resolve it.
- monitoring Dec 14, 2023, 12:36 PM UTC
We have implemented a fix for the issues and are monitoring the results.
- resolved Dec 14, 2023, 12:53 PM UTC
The Jama Software engineering team has identified and resolved the performance degradation issue. We will continue to monitor.