Jama Software experienced a major incident on March 19, 2024 affecting Connect, lasting 52m. The incident has been resolved; the full update timeline is below.
Affected components
Connect
Update timeline
- investigating Mar 19, 2024, 10:01 AM UTC
We are investigating reports of customers unable to access Jama Connect. Our engineering team has been notified of the issues and is working towards a solution. As we continue to monitor and resolve the issue, we will keep this site up-to-date with the latest information. We apologize for this interruption.
- identified Mar 19, 2024, 10:44 AM UTC
We have identified the source of the issue and are working to resolve it.
- resolved Mar 19, 2024, 10:54 AM UTC
This incident has been resolved.