Jama Software incident
Jama Connect Interchange currently unavailable
Jama Software experienced a major incident on August 22, 2024 affecting Jama Connect Interchange and Jama Connect Interchange, lasting 1h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 22, 2024, 06:32 PM UTC
We are investigating reports of customers unable to access Jama Connect Interchange. Our engineering team has been notified of the issues and is working towards a solution. As we continue to monitor and resolve the issue, we will keep this site up-to-date with the latest information. We apologize for this interruption.
- identified Aug 22, 2024, 06:54 PM UTC
We have identified the source of the issue and are working to resolve it.
- monitoring Aug 22, 2024, 07:18 PM UTC
We have implemented a fix for the issue and are monitoring the results.
- resolved Aug 22, 2024, 07:50 PM UTC
The Jama Software engineering team has identified and resolved the outage issue. We will continue to monitor the situation but expect no further disruptions.