Jama Software experienced a major incident on September 19, 2024 affecting Connect, lasting 2h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Connect
Update timeline
- investigating Sep 19, 2024, 09:33 PM UTC
We are investigating reports of customers unable to access Jama Connect. Our engineering team has been notified of the issues and is working towards a solution. As we continue to monitor and resolve the issue, we will keep this site up-to-date with the latest information. We apologize for this interruption.
- identified Sep 19, 2024, 10:04 PM UTC
We have identified the source of the issue and are working to resolve it.
- identified Sep 19, 2024, 10:43 PM UTC
We have identified the source of the issue and are working to resolve it.
- monitoring Sep 19, 2024, 11:24 PM UTC
We have implemented a fix for the issues and are monitoring the results.
- resolved Sep 20, 2024, 12:08 AM UTC
This incident has been resolved.