Jama Software experienced a minor incident on October 23, 2024 affecting Connect, lasting 2h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Connect
Update timeline
- investigating Oct 23, 2024, 02:33 PM UTC
Some customers have reported degradation to the performance of their Jama Connect instance. Our team has been notified and is investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.
- investigating Oct 23, 2024, 03:01 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 23, 2024, 04:08 PM UTC
We have taken steps to solve the issue, we are monitoring performance.
- resolved Oct 23, 2024, 04:46 PM UTC
The Jama Software engineering team has identified and resolved the performance degradation issue. We will continue to monitor the situation but expect no further disruptions.