Jama Software incident

Jama Connect performance degradation

Minor Resolved View vendor source →

Jama Software experienced a minor incident on December 11, 2024 affecting Connect, lasting 2d 8h. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2024, 12:00 AM UTC
Resolved
Dec 13, 2024, 08:11 AM UTC
Duration
2d 8h
Detected by Pingoru
Dec 11, 2024, 12:00 AM UTC

Affected components

Connect

Update timeline

  1. investigating Dec 11, 2024, 12:00 AM UTC

    Some customers have reported degraded performance of their Jama Connect instance when using TraceView. Our team has been notified and is investigating the issue. We are continuing to investigate and will update this site with the latest information.

  2. investigating Dec 11, 2024, 12:46 AM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 11, 2024, 05:40 PM UTC

    We are continuing to investigate this issue.

  4. investigating Dec 12, 2024, 08:07 PM UTC

    We are continuing to investigate this issue.

  5. monitoring Dec 13, 2024, 08:07 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Dec 13, 2024, 08:11 AM UTC

    This incident has been resolved.