Jama Software experienced a major incident on December 16, 2024 affecting Connect, lasting 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 16, 2024, 11:14 PM UTC
We are investigating reports of customers unable to access Jama Connect. Our engineering team has been notified of the issues and is working towards a solution. As we continue to monitor and resolve the issue, we will keep this site up-to-date with the latest information. We apologize for this interruption.
- investigating Dec 16, 2024, 11:42 PM UTC
The Jama Software engineering team is continuing to investigate the root cause of the ongoing outage issue.
- identified Dec 17, 2024, 12:05 AM UTC
We have identified the source of the issue and are working to resolve it.
- identified Dec 17, 2024, 12:05 AM UTC
We are continuing to work on a fix for this issue.
- resolved Dec 17, 2024, 12:10 AM UTC
The Jama Software engineering team has identified and resolved the outage issue. We will continue to monitor the situation but expect no further disruptions.