Jama Software experienced a critical incident on March 1, 2025 affecting Connect, lasting 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 01, 2025, 12:26 AM UTC
We are investigating reports of customers unable to access Jama Connect. Our engineering team has been notified of the issues and is working towards a solution. As we continue to monitor and resolve the issue, we will keep this site up-to-date with the latest information. We apologize for this interruption.
- investigating Mar 01, 2025, 12:29 AM UTC
We are continuing to investigate this issue.
- investigating Mar 01, 2025, 12:56 AM UTC
The Jama Software engineering team is continuing to investigate the root cause of the ongoing outage issue.
- identified Mar 01, 2025, 01:07 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 01, 2025, 01:16 AM UTC
We have implemented a fix for the issues and are monitoring the results.
- monitoring Mar 01, 2025, 01:16 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Mar 01, 2025, 01:16 AM UTC
We are continuing to monitor for any further issues.
- resolved Mar 01, 2025, 01:23 AM UTC
The Jama Software engineering team has identified and resolved the outage issue. We will continue to monitor the situation but expect no further disruptions.