Jama Software experienced a major incident on March 17, 2025 affecting Connect, lasting 27m. The incident has been resolved; the full update timeline is below.
Affected components
Connect
Update timeline
- investigating Mar 17, 2025, 01:47 PM UTC
We are investigating reports of customers unable to access Jama Connect. Our engineering team has been notified of the issues and is working towards a solution. As we continue to monitor and resolve the issue, we will keep this site up-to-date with the latest information. We apologize for this interruption.
- investigating Mar 17, 2025, 02:06 PM UTC
We are continuing to investigate this issue. Thank you for your patience.
- resolved Mar 17, 2025, 02:14 PM UTC
This incident has been resolved.