Jama Software experienced a minor incident on March 31, 2025 affecting Connect, lasting 3h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 31, 2025, 02:45 PM UTC
Some customers have reported degradation to the performance of their Jama Connect instance. Our team has been notified and is investigating the issue. As we continue to monitor performance, we will update this site with the latest information. We apologize for this interruption.
- investigating Mar 31, 2025, 03:28 PM UTC
We are continuing to investigate this issue.
- investigating Mar 31, 2025, 04:07 PM UTC
We are continuing to investigate this issue.
- investigating Mar 31, 2025, 04:51 PM UTC
We are still working together to find a solution for this
- monitoring Mar 31, 2025, 05:39 PM UTC
We have implemented a fix for the issues and are monitoring the results.
- resolved Mar 31, 2025, 06:03 PM UTC
The Jama Software engineering team has identified and resolved the degradation issue. We will continue to monitor the situation but expect no further disruptions.