IWT incident

IWT Sourcing Suite System Errors

Resolved after 3 hours 34 minutes, affecting IWT Sourcing Suite Web Application, on February 14, 2022.

resolved Feb 14, 2022, 07:30 PM UTC

This issue has been resolved. We have discovered some potential causes for this issue and are putting measures in place to prevent them from reoccurring.

Started
Feb 14, 2022, 03:55 PM UTC
Resolved
Feb 14, 2022, 07:30 PM UTC
Duration
3h 34m
Detected by Pingoru
Feb 14, 2022, 03:55 PM UTC

Affected components

IWT Sourcing Suite Web Application

Update timeline

  1. identified Feb 14, 2022, 03:55 PM UTC

    We are working to address an issue resulting in errors on pages through the IWT Sourcing Suite. This issue seems to be a random error in our hosting environment and we are restarting services to address the problem.

  2. monitoring Feb 14, 2022, 04:01 PM UTC

    We have completed the process and the system is back online and operational. We will be monitoring the system closely.

  3. resolved Feb 14, 2022, 07:30 PM UTC

    This issue has been resolved. We have discovered some potential causes for this issue and are putting measures in place to prevent them from reoccurring.

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