Ivanti Cloud incident
Policy Assignment and Agent Registration for Neurons Platform Agents may be delayed (1963155)
Resolved after 1 day 19 hours, affecting Ivanti Neurons Platform (MLU) and Ivanti Neurons Platform (NVU) and 1 more, on July 21, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Jul 21, 2026, 06:52 PM UTC
We are investigating an issue that may cause delays in policy assignment for Neurons Platform Agents in the NVU region. Customers may experience slower-than-expected policy deployment during this time.
- investigating Jul 21, 2026, 09:14 PM UTC
This issue may affect agent registration as well. SRE is still investigating
- investigating Jul 22, 2026, 01:22 PM UTC
We are expanding the scope of this issue to include Agent Registration and all environments. We are continuing to work on the issue with priority
- identified Jul 22, 2026, 06:21 PM UTC
We have identified the issue and have scaled up related resources to compensate. Our current estimates are that Agent Registration and Policy Assignment should return to normal around 0200 2026-07-23 UTC.
- monitoring Jul 22, 2026, 08:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 23, 2026, 02:21 PM UTC
This incident has been resolved.
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