Ivanti Cloud incident

Ivanti Neurons for ITSM - Issues with NVZ STG/UAT. Tenants may not be accessible

Resolved after 3 hours 6 minutes, affecting Service Manager / Asset Manager (NVZ), on July 9, 2026.

monitoring Jul 09, 2026, 07:18 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jul 09, 2026, 06:53 PM UTC
Resolved
Jul 09, 2026, 10:00 PM UTC
Duration
3h 6m
Detected by Pingoru
Jul 09, 2026, 06:53 PM UTC

Affected components

Service Manager / Asset Manager (NVZ)

Update timeline

  1. investigating Jul 09, 2026, 06:53 PM UTC

    Tenants are temporarily not accessible. We are actively investigating this and will provide an update once we have more information.

  2. monitoring Jul 09, 2026, 07:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 09, 2026, 10:00 PM UTC

    This incident has been resolved.

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