Resolved after 10 hours 48 minutes, affecting Service Manager / Asset Manager (CZERO), on May 29, 2026.
Currently, we are able to successfully access the CZERO PRD portal without any issues, and services are functioning as expected. We will continue to monitor the environment closely.
Affected components
Update timeline
- investigating May 29, 2026, 06:23 AM UTC
The CZERO PRD portal is currently not accessible, and users are unable to log in. Our team is actively working to resolve the issue. We will keep you updated on the progress.
- investigating May 29, 2026, 06:24 AM UTC
We are continuing to investigate this issue.
- monitoring May 29, 2026, 08:09 AM UTC
Currently, we are able to successfully access the CZERO PRD portal without any issues, and services are functioning as expected. We will continue to monitor the environment closely. As per the latest update from Microsoft, "They are currently investigating an incident impacting multiple services in the West US 2 region due to a data centre power event. This has affected the underlying infrastructure, which may result in increased latency and intermittent connectivity, including possible timeouts while accessing certain resources. Microsoft has identified the issue through automated monitoring and is actively working on mitigation steps to restore the affected network components across dependent services such as Storage and Compute. As these efforts progress, gradual signs of recovery may be observed." We will continue to monitor the situation and share further updates
- monitoring May 29, 2026, 09:41 AM UTC
Currently, we are able to successfully access the CZERO PRD portal without any issues, and services are functioning as expected. We will continue to monitor the environment closely.
- resolved May 29, 2026, 05:12 PM UTC
This incident has been resolved.
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