Resolved after 2 hours 32 minutes, affecting Service Manager / Asset Manager (LDZ), on May 19, 2026.
The LDZ PRD landscape has remained stable and the reported issue is now resolved. A Root Cause Analysis (RCA) will be provided. If you are still experiencing degraded performance, please contact support.
Affected components
Update timeline
- identified May 19, 2026, 07:39 AM UTC
Within the past hour, the LDZ PRD landscape experienced a failover event. As a response, an emergency change request has been created to address and resolve the underlying issue. During this process, some users may experience session timeouts or brief disruptions. Our team is actively working to restore full service stability as quickly as possible. We apologize for any inconvenience and appreciate your patience. Further updates will be posted as they become available.
- identified May 19, 2026, 08:34 AM UTC
The team is still implementing an emergency change to restore service. During this time, you may experience disruption to performance or timeouts. We appreciate your patience and will provide further updates as soon as possible.
- monitoring May 19, 2026, 09:05 AM UTC
We have completed the emergency change and the performance of the LDZ PRD landscape has been restored. We will continue to monitor the landscape to confirm that this issue is fully resolved. If you continue to experience degraded performance, please contact our support team. Thank you for your patience.
- resolved May 19, 2026, 10:12 AM UTC
The LDZ PRD landscape has remained stable and the reported issue is now resolved. A Root Cause Analysis (RCA) will be provided. If you are still experiencing degraded performance, please contact support.
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