Ivanti Cloud is currently experiencing a major incident affecting Service Manager / Asset Manager (NVZ), which began 3h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating May 13, 2026, 09:53 PM UTC
Tenants are temporarily not accessible. We are actively investigating this and will provide an update once we have more information.
- investigating May 13, 2026, 10:08 PM UTC
We are continuing to investigate this issue.
- investigating May 13, 2026, 10:17 PM UTC
We are continuing to investigate this issue.
- identified May 13, 2026, 10:20 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 13, 2026, 10:27 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 13, 2026, 10:54 PM UTC
Monitoring and our internal testing indicate that this issue is now resolved. We will continue to monitor the system for the next 24 hours and if there are no regressions this incident will be set to Resolved. Once the RCA is compiled it will be available on https://hub.ivanti.com/s/article/NVZ-PRD-Landscape-Incident-Report or via the case if a support case was raised to report the issue.