Iterable experienced a notice incident on June 6, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jun 06, 2025, 05:23 PM UTC
US Data Center Sends Cluster Outage Summary: Between 12:14 AM and 12:55 AM EDT, our US Data Center's sends cluster experienced a critical outage, effectively preventing message delivery. All publishes during this period were safely backed up to our secondary queues. Resolution: We initiated recovery efforts at 12:55 AM EDT, working through the accumulated backlog of unsent messages. During this time, sends were delayed but actively processing. By approximately 1:48 AM EDT, the backlog was cleared, and the sends cluster in the US Data Center was fully recovered. Current Status: We are fully recovered and do not anticipate any further issues related to this incident. All messages are now being sent without delay.