Iterable experienced a notice incident on July 3, 2025, lasting 2h 2m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 03, 2025, 02:27 PM UTC
Around 2:16 AM PDT, we detected delays on journey processing. Current impact to our platform is stuck users and slow email sends, we are confirming other impact. Our team is actively working to resolve this as soon as possible. Next update will be provided at 8:30am PDT.
- monitoring Jul 03, 2025, 02:46 PM UTC
We have deployed a fix to production at 7:30 AM PDT. Engineering continues to monitor effectiveness of the fix.
- resolved Jul 03, 2025, 04:29 PM UTC
This incident is resolved and the backlog of processing has recovered. After further analysis engineering has provided an update that journey recovery started 6:30 to 7AM PST.