Iterable experienced a minor incident on July 28, 2025 affecting User Updates and List Uploads and 1 more component, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 28, 2025, 10:21 AM UTC
Beginning at 2:30 AM PDT, Iterable Engineering detected an issue with our C18 clusters leading to delays on user updates, list uploads, user deletion, and event processing. Additionally, there were failures on API calls to endpoints such as event/track for a period of time. Next update at 3:45 AM PDT or sooner.
- monitoring Jul 28, 2025, 10:39 AM UTC
Ingestion lag for C18 is recovering and success rates for all services are back to normal. We will continue to monitor the cluster until the ingestion backlog has fully cleared. Next update at 4:30 AM PDT or sooner.
- monitoring Jul 28, 2025, 10:39 AM UTC
We are continuing to monitor for any further issues.
- resolved Jul 28, 2025, 10:48 AM UTC
The system has finished working on backlog of data and the data is caught up. All systems are operational and have no issues. Engineering will continue to monitor the cluster performance.