Iterable incident

Delayed Message Sends

Notice Resolved View vendor source →

Iterable experienced a notice incident on November 18, 2025 affecting Global System Webhooks and Global Campaign Sends and 1 more component, lasting 1h 52m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 02:46 PM UTC
Resolved
Nov 18, 2025, 04:38 PM UTC
Duration
1h 52m
Detected by Pingoru
Nov 18, 2025, 02:46 PM UTC

Affected components

Global System WebhooksGlobal Campaign SendsGlobal Proof SendsGlobal Journey Processing

Update timeline

  1. identified Nov 18, 2025, 02:46 PM UTC

    We are currently experiencing delays in processing certain message sends and exit-trigger workflows. This is due to an upstream outage affecting some of our backend components that handle message publishing.

  2. monitoring Nov 18, 2025, 02:57 PM UTC

    Upstream issue has been resolved. we will continue monitoring.

  3. monitoring Nov 18, 2025, 03:36 PM UTC

    All processing is back to normal. We continue to monitor.

  4. resolved Nov 18, 2025, 04:38 PM UTC

    This incident has been resolved.