Iterable experienced a major incident on August 15, 2024 affecting Global Web Application, lasting 4h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 15, 2024, 04:00 PM UTC
We are currently investigating multiple reports of users unable to login and slow response in Web UI. Next update before 9:30AM
- investigating Aug 15, 2024, 04:03 PM UTC
We are currently investigating multiple reports of users unable to login and slow response in Web UI. Next update before 9:30AM
- monitoring Aug 15, 2024, 04:37 PM UTC
We believe the issue has been mitigated and that users should see access returning to normal. We are continuing to monitor. If you are still seeing issues, please contact Iterable support.
- resolved Aug 15, 2024, 08:47 PM UTC
The platform has been stable, and users should no longer see any delays on page load or issues logging in. This incident is closed. If you are experiencing any issues, please reach out to Iterable support.