Iterable incident

Difficulty accessing the Iterable platform for APAC customers

Notice Resolved View vendor source →

Iterable experienced a notice incident on September 10, 2024 affecting Global Web Application, lasting 4h. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2024, 03:41 AM UTC
Resolved
Sep 10, 2024, 07:42 AM UTC
Duration
4h
Detected by Pingoru
Sep 10, 2024, 03:41 AM UTC

Affected components

Global Web Application

Update timeline

  1. monitoring Sep 10, 2024, 03:41 AM UTC

    We're receiving reports from APAC customers of difficulty accessing the Iterable application. The issue appears to be caused by network connectivity between internet providers in APAC. Impacted customers can use a VPN to connect to the Iterable application. The Iterable Engineering team has confirmed there are no issues impacting the operations of the Iterable platform.

  2. resolved Sep 10, 2024, 07:42 AM UTC

    Impacted APAC customers have confirmed that they can now access the Iterable application without any issues.