Iterable experienced a notice incident on October 22, 2024, lasting 19h 45m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 22, 2024, 05:33 PM UTC
Errors with our Embedded Messaging API are not occurring any more. The engineering team remediated the issue by clearing the offending database requests that were queued up. This is a temporary fix. A permanent remediation with code fix is still in progress.
- monitoring Oct 23, 2024, 12:01 AM UTC
Errors with our Embedded Messaging API are not occurring any more. A code fix has been deployed.
- resolved Oct 23, 2024, 01:18 PM UTC
This issue has been fully resolved as of October 22nd at 5pm PST.