Iterable incident

Delays in processing System Webhooks

Minor Resolved View vendor source →

Iterable experienced a minor incident on October 25, 2024 affecting Global System Webhooks, lasting 22h 35m. The incident has been resolved; the full update timeline is below.

Started
Oct 25, 2024, 09:00 PM UTC
Resolved
Oct 26, 2024, 07:35 PM UTC
Duration
22h 35m
Detected by Pingoru
Oct 25, 2024, 09:00 PM UTC

Affected components

Global System Webhooks

Update timeline

  1. identified Oct 25, 2024, 06:48 PM UTC

    The code fix for the slowness of System webhooks is deployed. Currently the queue is depleting. This could take several hours to deplete the backlog completely. During this time the performance will be degraded. Next update at 6pm PST.

  2. monitoring Oct 26, 2024, 12:16 AM UTC

    System webhook backlog is depleted and the incident is resolved.

  3. resolved Oct 26, 2024, 07:35 PM UTC

    This incident has been resolved.