Iterable incident

Issue With Dynamic Content For InApp Messages

Notice Resolved View vendor source →

Iterable experienced a notice incident on November 14, 2024 affecting Global Campaign Sends, lasting —. The incident has been resolved; the full update timeline is below.

Started
Nov 14, 2024, 05:45 PM UTC
Resolved
Nov 14, 2024, 05:45 PM UTC
Duration
—
Detected by Pingoru
Nov 14, 2024, 05:45 PM UTC

Affected components

Global Campaign Sends

Update timeline

  1. resolved Nov 14, 2024, 05:45 PM UTC

    Today, November 14th around 5:00 am PST, Iterable was alerted to an issue where inApp campaigns were not rendering handlebars correctly. Iterable engineers began investigating the issue and identified the cause of the issue had started around 10:00 am PST on November 13th. Once they deployed their fix today at 7:30 am PST handlebars began rendering correctly again for all in App campaigns. During this impact window customers may have also seen issues with in App messages not sending / being fetched correctly in regards to dynamic content not being available. If you have any additional questions or think you may have been impacted please reach out to [email protected]