Iterable experienced a minor incident on November 20, 2024 affecting Global Web Application, lasting 4h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 20, 2024, 03:34 PM UTC
From 4:45 AM to 5:45 AM PT, we saw errors and slowness reaching app.iterable.com. Accessing all areas of the platform may have been met with slow loads, but sends and logins are not affected. The engineering team is currently investigating and we will update at 8:30am PT.
- monitoring Nov 20, 2024, 04:51 PM UTC
Iterable Engineering has confirmed that we've recovered from the errors that were previously noted as reaching app.iterable.com. Users should be seeing platform speeds return to normal. Engineering is continuing to monitor and put preventative measures in place, but if you are still seeing any impact with Iterable pages loading slowly please reach out to [email protected]
- resolved Nov 20, 2024, 08:33 PM UTC
This incident has been resolved.