Iterable incident
Errors appearing and delays accessing the platform
Iterable experienced a minor incident on November 20, 2024 affecting Global Web Application, lasting 19h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 20, 2024, 09:56 PM UTC
We are currently experiencing errors and slowness in accessing the Iterable platform. This is only impacting the Web Interface and is not impacting sends, journey processing. The engineering team is currently investigating. Next update by 3pm PT.
- monitoring Nov 20, 2024, 11:13 PM UTC
Engineering has confirmed that the errors and slowness were from 1:30-1:50 PM PT. We have recovered since then, and we're continuing to monitor and work on further preventative measures. Next update by 4 pm PT.
- identified Nov 21, 2024, 12:10 AM UTC
The engineering team has identified a fix for the intermittent degradations and is working on a remediation. We're continuing to monitor and add further preventative measures. Next update by 5 pm PT.
- monitoring Nov 21, 2024, 01:12 AM UTC
The engineering team has deployed a fix for the intermittent degradations. We are continuing to monitor. If you are still seeing issues with platform slowness, please contact Iterable support. Iterable campaign sends and journey processing were not impacted during this incident. Next update at 7pm PT.
- monitoring Nov 21, 2024, 03:08 AM UTC
There have been no further application degradations, and the engineering team will continue monitoring through the morning. Next update by 9am PT
- resolved Nov 21, 2024, 05:37 PM UTC
This incident has been resolved.