Iterable experienced a minor incident on January 13, 2025 affecting User Updates and List Uploads, lasting 2h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 13, 2025, 10:41 PM UTC
Our engineers have identified and are deploying a fix for an issue with ingestion delays. The current delay is roughly 4 hours. This issue only affects customers on cluster 22. You can find your cluster id displayed on the Project Settings page. Next update by 3:30PST.
- identified Jan 13, 2025, 11:32 PM UTC
Ingestion backlogs on c22 are shrinking due to the deployed fix. Next update by 4:30PST.
- monitoring Jan 14, 2025, 12:30 AM UTC
Ingestion on c22 has fully caught up. Our engineering team is continuing to monitor the situation.
- resolved Jan 14, 2025, 01:03 AM UTC
Our engineering team hasn't detected any additional anomalies, and ingestion has been stable. This incident is now resolved.