Iterable incident
Journeys are having issues fetching, creating and saving journeys.
Iterable experienced a major incident on March 7, 2025 affecting Global Web Application, lasting 8h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Global Web Application
Update timeline
- investigating Mar 07, 2025, 09:57 AM UTC
We are currently investigating an issue affecting Journeys where fetching, creation and saving of journeys is not working correctly. Customers may experience delays or unexpected behavior when using Journeys. Our Engineering team is actively working to identify the root cause. We will provide the next update in 60 minutes or sooner if more information becomes available.
- monitoring Mar 07, 2025, 10:32 AM UTC
A fix has been deployed and journey function is operating normally. Moving to monitoring state.
- resolved Mar 07, 2025, 06:35 PM UTC
We do not see any more errors in journey edits.