IT Portal incident

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IT Portal experienced a notice incident on November 18, 2025 affecting US API and Portal KBs and 1 more component, lasting 1h 18m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 02:16 PM UTC
Resolved
Nov 18, 2025, 03:35 PM UTC
Duration
1h 18m
Detected by Pingoru
Nov 18, 2025, 02:16 PM UTC

Affected components

US APIPortal KBsUK CloudCA CloudEU CloudAU CloudUS CloudPortal HelpUK APICA API

Update timeline

  1. identified Nov 18, 2025, 02:16 PM UTC

    CloudFlare is the CDN used to secure the IT Portal. See https://www.cloudflarestatus.com for more info on the issue.

  2. monitoring Nov 18, 2025, 02:46 PM UTC

    See https://www.cloudflarestatus.com/ Last update: A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.

  3. resolved Nov 18, 2025, 03:35 PM UTC

    Issue resolved. See https://www.cloudflarestatus.com/