Resolved after 39 minutes, affecting US API and US Cloud, on August 30, 2023.
We have completed our investigation into the recent incident. The issue was found to be linked to routine updates of web files on our cluster, which are not related to Windows. A Root Cause Analysis (RCA) has been carried out, and we have put plans in place to prevent similar disruptions in the future.
Affected components
Update timeline
- monitoring Aug 30, 2023, 07:23 AM UTC
A fix has been implemented and we are investigating the cause.
- resolved Aug 30, 2023, 08:03 AM UTC
We have completed our investigation into the recent incident. The issue was found to be linked to routine updates of web files on our cluster, which are not related to Windows. A Root Cause Analysis (RCA) has been carried out, and we have put plans in place to prevent similar disruptions in the future.
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