Resolved after 7 days 1 hour, affecting US Cloud, on August 14, 2024.
After a few days of monitoring performance of the new SQL Instances, we have not noticed any performance issues. Please do reach out to support if you continue to experience delays.
Affected components
Update timeline
- identified Aug 14, 2024, 05:24 PM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 15, 2024, 11:10 AM UTC
We are still reviewing the slow performance seen by some cloud users. We have identified the slowness to one particular database server and are working with SQL Consultants to analyze this further.
- identified Aug 15, 2024, 06:05 PM UTC
We are still working to determine the cause of the issue. We have opted to move half of the affected partners to a new SQL instance, and this will be done later tonight. You may experience a brief disconnect as we move databases.
- identified Aug 16, 2024, 11:43 AM UTC
We thank you for your patience as we resolve this slowness issue for some partners. We plan on doing some more database changes tonight at 8PM. Thanks again.
- identified Aug 19, 2024, 01:25 AM UTC
Databases are being moved to new SQL Servers
- monitoring Aug 19, 2024, 03:07 AM UTC
Three new SQL Servers have been deployed and database migration has been completed. We will now monitor to see if performance is better.
- resolved Aug 21, 2024, 07:18 PM UTC
After a few days of monitoring performance of the new SQL Instances, we have not noticed any performance issues. Please do reach out to support if you continue to experience delays.
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