I.T Communications Limited incident
Soft-Switch PBX Cluster CL2 - PBX-03
Resolved after 11 hours 25 minutes, affecting Soft-Switch PBX - pbx-03.it-communicationsltd.co.uk, on November 3, 2025.
We have found the cause to be a issue with one of the firewalls. We have put in a temp fix until this evening when the traffic levels are lower. so we can fully resolve the issue. Service should now be fully working.
Affected components
Update timeline
- identified Nov 03, 2025, 10:55 AM UTC
Hi, We are getting service issues with one of the servers in the Soft-Switch PBX Cluster Cl2 (PBX -03) We are going to give the server a full reboot as its been up for 299 Days. However there are a lot of active calls at the moment on PBX-CL2-03 so we need to wait for the call volumes to drop down.
- identified Nov 03, 2025, 11:09 AM UTC
We have completed a partial reboot of the server. If we still get notifications, we will do a full reboot.
- identified Nov 03, 2025, 01:05 PM UTC
We are still having issues with PBX-03, even after a full reboot. We have now escalated the issue internally to do further checks. Next Update at 13:30
- identified Nov 03, 2025, 01:53 PM UTC
We have found the cause to be a issue with one of the firewalls. We have put in a temp fix until this evening when the traffic levels are lower. so we can fully resolve the issue. Service should now be fully working.
- resolved Nov 03, 2025, 10:21 PM UTC
This incident has been resolved.
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