I.T Communications Limited incident

Soft-Switch PBX Cluster CL2 - PBX-03

Minor Resolved View vendor source →

I.T Communications Limited experienced a minor incident on November 3, 2025 affecting Soft-Switch PBX - pbx-03.it-communicationsltd.co.uk, lasting 11h 25m. The incident has been resolved; the full update timeline is below.

Started
Nov 03, 2025, 10:55 AM UTC
Resolved
Nov 03, 2025, 10:21 PM UTC
Duration
11h 25m
Detected by Pingoru
Nov 03, 2025, 10:55 AM UTC

Affected components

Soft-Switch PBX - pbx-03.it-communicationsltd.co.uk

Update timeline

  1. identified Nov 03, 2025, 10:55 AM UTC

    Hi, We are getting service issues with one of the servers in the Soft-Switch PBX Cluster Cl2 (PBX -03) We are going to give the server a full reboot as its been up for 299 Days. However there are a lot of active calls at the moment on PBX-CL2-03 so we need to wait for the call volumes to drop down.

  2. identified Nov 03, 2025, 11:09 AM UTC

    We have completed a partial reboot of the server. If we still get notifications, we will do a full reboot.

  3. identified Nov 03, 2025, 01:05 PM UTC

    We are still having issues with PBX-03, even after a full reboot. We have now escalated the issue internally to do further checks. Next Update at 13:30

  4. identified Nov 03, 2025, 01:53 PM UTC

    We have found the cause to be a issue with one of the firewalls. We have put in a temp fix until this evening when the traffic levels are lower. so we can fully resolve the issue. Service should now be fully working.

  5. resolved Nov 03, 2025, 10:21 PM UTC

    This incident has been resolved.