Resolved after 2 hours 45 minutes, on November 29, 2017.
We have completed tests and all looks fine now. We have therefore restored original call routing
Update timeline
- investigating Nov 29, 2017, 03:03 PM UTC
We have been notified by some customers outbound calls are failing. We have looked at the logs and it appears one of our carriers is having issues. We are now in the process of re-routing outbound calls away from the provider.
- identified Nov 29, 2017, 03:13 PM UTC
We have received an update from the affected carrier to say the issue is now resolved. We will continue to leave the calls routed away until we have fully tested and confirmed this to be the case.
- resolved Nov 29, 2017, 05:48 PM UTC
We have completed tests and all looks fine now. We have therefore restored original call routing
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