I.T Communications Limited incident

Emergency Router Reboot

Resolved after 1 hour 13 minutes, on September 2, 2020.

monitoring Sep 02, 2020, 12:52 PM UTC

The router now back up following the reboot. We are checking to make sure the issue is now cleared.

Started
Sep 02, 2020, 11:48 AM UTC
Resolved
Sep 02, 2020, 01:01 PM UTC
Duration
1h 13m
Detected by Pingoru
Sep 02, 2020, 11:48 AM UTC

Update timeline

  1. investigating Sep 02, 2020, 11:48 AM UTC

    We are urgently rebooting the Brocade Router at Sov House Data Centre due to a issue with communication to other routers. This will go down now for a few minutes.

  2. monitoring Sep 02, 2020, 12:52 PM UTC

    The router now back up following the reboot. We are checking to make sure the issue is now cleared.

  3. resolved Sep 02, 2020, 01:01 PM UTC

    The reboot resolved the issue.

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