Resolved after 1 hour, affecting Outbound Calling and Inbound Calling, on November 20, 2024.
The issue affecting inbound and outbound calls this morning is now cleared. Our engineers are in the process of investigating and more details will follow as soon as we can. We sincerely apologise for the disruption this morning.
Affected components
Update timeline
- investigating Nov 20, 2024, 10:44 AM UTC
We have had reports of some calls are failing for both inbound and outbound. We are Investigating the issue and an update will be posted ASAP.
- investigating Nov 20, 2024, 10:51 AM UTC
We are aware of some issues that may be impacting calls – engineers are investigating and more information will follow as soon as possible.
- identified Nov 20, 2024, 11:08 AM UTC
Following on from the below notice - we are aware that customers have experienced issues with both inbound and outbound calls this morning. Engineers have located the cause and are in the process of fully restoring service - more updates will follow as soon as they are available. We apologise for the disruption.
- identified Nov 20, 2024, 11:14 AM UTC
We are still experiencing some issues with both inbound and outbound calls. Our engineers are in the process of fully restoring service - more updates will follow as soon as they are available. We apologise for the disruption.
- resolved Nov 20, 2024, 11:45 AM UTC
The issue affecting inbound and outbound calls this morning is now cleared. Our engineers are in the process of investigating and more details will follow as soon as we can. We sincerely apologise for the disruption this morning.
Your product runs on more than I.T Communications Limited
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services