Island experienced a major incident on December 14, 2023 affecting US - Network Services and EU - Network Services and 1 more component, lasting 4h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 14, 2023, 07:40 AM UTC
We identified a degradation in the functionality of the Island Private Access service, that can impact traffic that goes through the Island Connectors. We are monitoring the situation and will be updating shortly.
- investigating Dec 14, 2023, 09:23 AM UTC
We are currently investigating degradation in the functionality of the Island Private Access, that can impact traffic that goes through the Island Connectors. We are monitoring the situation and will be updating.
- monitoring Dec 14, 2023, 09:30 AM UTC
We found the root cause for the issue in the Island Private Access service and provided a fix. We are monitoring closely to confirm resolution.
- resolved Dec 14, 2023, 12:08 PM UTC
The issue that impacted the Island Private Access service was resolved and the service is fully operational.