Island experienced a major incident on December 15, 2023 affecting US - Network Services and EU - Network Services and 1 more component, lasting 10h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 15, 2023, 03:37 AM UTC
We identified a degradation in the functionality of the Island Private Access service. We are monitoring the situation and will be updating shortly.
- identified Dec 15, 2023, 03:38 AM UTC
We are continuing to work on a fix for this issue.
- investigating Dec 15, 2023, 07:11 AM UTC
We are continuing to work on a fix for this issue.
- investigating Dec 15, 2023, 08:21 AM UTC
We are continuing to work on a fix for this issue. The issue is impacting customers utilizing the Connectors method, and Island Proxy is not impacted.
- monitoring Dec 15, 2023, 08:49 AM UTC
We found the root cause for the issue in the Island Private Access service and provided a fix. We are monitoring closely to confirm resolution.
- resolved Dec 15, 2023, 01:53 PM UTC
The issue that impacted the Island Private Access service was resolved and the service is fully operational.